Wheel-Trans eligibility is changing – are you effected?


Wheel-Trans has changed their criteria concerning who is eligible for their services, and now people living with the effects of brain injury may be able to access the service based on their cognitive ability.

BIST is hosting an information and application assistance session on the new Wheel-Trans updates at our Social Drop-In program on Tuesday, March 14th, 2017 – see below for details.

IMAGE CREDIT: www.ttc.ca

New Wheel-Trans eligibility criteria includes people with mental health, sensory, cognitive and physical disabilities.

Eligibility is not based on income, age, or type of disability, so having a certain type of disability does not guarantee you access to Wheel Trans service, but how your disability effects your ability to use public transit does.

Also new, a support person assisting persons with a disability is now able to travel on the TTC free of charge, but will need to apply for a TTC Support Person Assistance Card.

The Support Person Assistance ID Card allows one support person to travel with the card holder on the TTC on a single fare. Any additional supports must pay a fare, but a card holder may travel with different support person at different times.

If you are not already a customer of Wheel-Trans and think you may be eligible, please see the link below to access the application and additional application information:


As the screen shot from the Wheel-Trans website shows, the application is now a five-part process:


Need help?

BIST is hosting a free Information and Application Assistance session on the new Wheel-Trans updates at our Social Drop-In program on Tuesday, March 14th, 2017.

If you or anyone you know is interested please attend or for more information please contact the BIST office: info@bist.ca or 416.830.1485.


Jaleesa Thomas is BIST’s first social work placement student, and we are so VERY LUCKY to have her!

Social Drop In
March 14th, 1-3 pm
Northern District Library, 2nd Floor Meeting Room
40 Orchard View Blvd, Toronto, ON, M4R 1B9


TTC subway line numbers: what do you think?

At our October community meeting, BIST member Shireen Jeejeebhoy spoke to us about her concerns with the change of TTC subway line names to numbers.

picture of TTC subway signs

To summarize, Shireen thinks the subway line renaming, and TTC signage create cognitive and navigational challenges for people living with brain injury, and possibly people living with other kinds of disabilities as well.

Shireen also spoke about her experience at the TTC Public Forum on Accessible Transit this September, which she attended with BIST board member Kerry Foschia.

You can read more about  Shireen’s thoughts on the subway line name changes, and her recap of the TTC meeting on her blog, jeejeebhoy.ca.

Many members shared Shireen’s concerns about this issue, and expressed interest in contacting the TTC about their thoughts on TTC subway number lines and other accessibility issues.

Shireen has provided the following contact information for anyone to wants to share their concerns about the TTC:

TTC officials

Ian Dickson, Manager, Design and Wayfinding  https://twitter.com/ttcdesign or Ian.dickson@ttc.ca

Brad Ross, Head of Communications  https://twitter.com/bradttc or brad.ross@ttc.ca


TTC contact info for complaints, suggestions or compliments

For help with questions and concerns 7am-10pm 7 days/week: 416-393-3030; https://twitter.com/TTChelps

The TTC’s online form for complaints, suggestions or compliments

For service updates – When a service update gets tweeted, Shireen re-tweets it with the original line name and adds #accessibility in the post https://twitter.com/TTCnotices

For more information, you can contact Shireen via her Twitter or through her blog.